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Frequently Asked Questions

We have answered some of you questions that pop up most of the time. From Fibre to our company policies - it’s all covered.

We’re here to help you get internet that gets you!

Internet

Fibre Internet Connection

One of the services offered by Fibrestream is Fibre internet connection. Here are answers to some questions you might have.

What is the difference between capped and uncapped?

Capped internet refers to a data package where you buy a set quantity of GB’s in bandwidth every month. How quickly you use up your bandwidth is up to you. Uncapped accounts have the capacity to download and upload without limits, you have unlimited GB to use at your discretion.

What is the difference between shaped and unshaped?

Shaping is the technology used to control the speed and amount of data used during a certain time. So, during periods of high traffic, when there are a lot of people using the internet, the service provider will shape the line. This will mean that they are slowing down the service to certain sites. An uncapped, unshaped Fibre line gives you constant, reliable and fast access to the internet at all times, meaning that you will experience no drop in your connection speed and you will have access to fast and reliable internet at all times.

What are the effects of load shedding on South African service providers?

Eskom’s continued load-shedding means many broadband subscribers and smartphone users will experience downtime. Even when a company or tower has batteries they eventually run out of power and blackouts occur. Apart from the impact of batteries running down during load-shedding, there is a big increase in theft and vandalism of base stations by criminals when load-shedding
hits.

How do various devices connected affect my connection?

In most cases, WiFi is not its own Internet connection, it shares an Internet connection with the entire network. Theoretically, just having devices connected to WiFi does not slow the speed. But the more devices connected and doing something, the bandwidth has to be shared, thus affecting the speed.

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Fibre

Fibre

One of the services offered by Fibrestream is Fibre internet connection. Here are answers to some questions you might have.

What is Fibre?

Fibre optic Internet is an Internet connection that transfers data fully or partially via fibre optic cables. “Fibre” refers to the thin glass wires inside the larger protective cable. “Optic” refers to the way the type of data transferred – light signals.

Why is Fibre better?

Fibre is faster than average broadband speeds in South Africa. It allows greater capacity of data transmission – it can transfer from minimum 10 Gbps up to unlimited amounts (if you take into consideration how fast the technology is developing). Fibre optic is considered to be considerably faster than copper because its signal is not affected by time or weather degradation.

Where is Fibre available?

Fibre is now available in more areas in South Africa than ever before. If you live in one of the main suburbs of Johannesburg, Durban or Cape Town there’s a good chance your home is already covered by a Fibre network or could be soon. The Fibre coverage network is growing every day.

What is Wireless Fibre?

Wireless Fibre uses a combination of fixed wireless, high speed microwave and fibre optic technology to deliver broadband directly to your home or business. You’ll need a small antenna dish which is placed on your roof and aimed towards one of the wireless fibre towers.
Some of the benefits of wireless fibre include quick installation time and reliable internet connections. Due to its satellite coverage wireless fibre is an advanced technology to implement in your home or business for connectivity.

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I am in need of advice

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VoIP

VoIP FAQ’S

One of the services offered by Fibrestream is VoIP telecommunications. Here are answers to some questions you might have.

What is VoIP?

Voice over Internet Protocol, also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.

Why should I switch to VoIP for my business?

VoIP allows multiple calls, including conference and group calls, which is an important advantage to many businesses. This makes it easier for employees, management, and business associates to collaborate with each other and to communicate with clients. It’s also faster for clients to connect
with customer support.

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any of your questions.

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I am in need of advice

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Hosting

Hosting

One of the services offered by Fibrestream is Hosting. Here are answers to some questions you might have.

What is the difference between Linux and Windows hosting?

Linux and Windows are two different types of operating systems. Linux is the most popular operating system for web servers. Since Linux-based hosting is more popular, it has more of the features web designers expect. So unless you have websites which need specific Windows applications, Linux is the preferred choice.

There are areas, however, where both Linux and Windows servers are equally matched, is in speed and stability.

What are the price differences?

Being an open-source platform, Linux is free of cost. Linux hosting offered by web hosting providers is therefore more affordable than Windows hosting.

What is PHP, ASP and Microsoft SQL?

PHP is a popular general-purpose scripting language that is especially suited to web development.
ASP stands for Active Server Page. It is a technology that enables you to make dynamic and interactive web pages. ASP uses server-side scripting to dynamically produce webpages that are not affected by the type of browser the visitor is using. Microsoft SQL Server is a relational database management system developed by Microsoft. As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications.

What is cPanel?

cPanel is the web hosting control panel, or software that facilitates the management of a web hosting server, developed by cPanel, an American corporation.

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General

General

Here are answers to some questions you might have.

Where do I contact the help centre?

You can email us on [email protected], give us a call on 010 020 2050.
Our support centre is open weekdays 08:00 – 22:00 and on weekends 08:00 – 17:00.

What are the payment options?

First payment can be made online via payfast using your credit or debit card. Thereafter a debit order is compulsory.

Can I use my own router?

Should you have an existing fibre connection, you can opt to use your pre-existing connection.

How do I change my router password?

Log into your router > go to wireless settings > change password.

If you are unable to or having difficulties, please contact [email protected] for assistance.

How do I upgrade or downgrade my service?

-Contact [email protected] for an upgrade or downgrade form
-Complete the form in full and send to [email protected]
-Upgrade and downgrades are subject to approval from management
-You will receive a mail from Sales confirming status of upgrade/downgrade

Don’t see what
you’re looking for?

We are here to help you and answer
any of your questions.

I have an account & need support
I am in need of advice

Or you can call directly on 010 020 2050

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With reliable solutions from 5Mbps up to 1000Mbps get the speed you need at a great price. Our support is open weekdays 8am - 10pm and weekends 8am - 5pm. we are always here to help.

Fast, Reliable
& Affordable

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Uncapped accounts have the capacity to download and upload without limits, whereas capped accounts
unfortunately don’t.

Capped or
Uncapped

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FibreStream offers Business Internet Fibre solutions with high-speed Internet access, regardless of whether you are a small start-up or a large enterprise with higher bandwidth requirements.

Small to large
scale business

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In theory, a wireless network can transmit data at the same speed as fiber. But in practice, fibre can attain higher maximum speeds.
We offer both.

Fibre or wireless
packages available

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Download speed is the rate at which data is transferred from the Internet to your computer. Upload speed refers to the rate that data is transferred from the user's computer to the Internet.

Super-fast upload &
download speeds
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Cloud storage is a service in which data is stored on remote storage systems, where it is maintained, managed, backed up and made available to users over a network.

Easy access to cloud based storage functionalities

Get in touch

Support:

  • Monday to Friday
  • 8:00 - 22:00
  • Public Holidays
  • 8:00 - 17:00

Our Office Hours:

  • Monday to Friday
  • 8:00 - 17:00
  • Public Holidays
  • 8:00 - 17:00

Office Address:

Johannesburg: 79 Hennie Alberts Street,
Brackenhurst, Alberton, 1448

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Need Advice? Let one of our consultants advise you on the best solution for all your internet needs; Call us on: 010 020 2050